Designing better processes for knowledge work means minimizing back and forth messages

Date created: 2022-06-03

With better processes you’ll have less interruptions because The main cause of context shifts in knowledge work is checking unscheduled back and forth messages. For example a team is working on a design report.

Monday: Upload draft to Dropbox Tuesday morning: Feedback on draft Tuesday afternoon: Update draft Wednesday: Designer adds mock-ups Thursday: Manager checks final version Friday: Send to client